After getting your business up and running, it’s now time to hire the right team of people to help you with your day-to-day operations. One of the most important departments to get up and running is tech support.
Tech support for small businesses is an essential component of the foundation of your team. They are the ones that will help you protect and build your website, protect your client’s information, and assist your team when they run into tech-related issues.
For small businesses, this can be the most frustrating part of the process. With so many different types of tech out there, how do you know who to hire? Should you outsource your tech to a third party company, or should you hire an in house person to be on call?
What is Tech Support for Small Businesses?
When you are just opening up your business, you may not need for a full time, in house tech support representative. Here are some of the questions you need to answer before making that decision.
What is your primary need?
Not every small business is the same, and neither are their tech support needs. Knowing the general outcome of what you want your business to achieve is the first thing a tech support professional will need to know when setting up your infrastructure.
Your day-to-day operations will help an IT professional determine what type of storage and network protection you need. For example: do you operate a cloud-based CRM if you handle confidential information such as social security numbers, credit card numbers, addresses, etc.
Most small businesses can hire third-party tech support; however, as you grow, you will hit a point when an on-site tech support professional is no longer an option.
Picking The Right Tech Support
Many titans of industry will tell you that people will do business with those that they know, like, and trust. No matter the industry that you are in at the heart of every business is a relationship.
Ask for referrals
If you have friends that also operate their own business, then ask them who they would refer for the position. Check out your local networking groups to see what other companies in the area utilize.
Don’t be afraid to ask a tech company to provide a listing of businesses they currently work with. Most will readily give you a few companies that can confirm the quality of work that they do.
Check for certifications
A tech business that employes those who are always continuing their education is a great place to start. Technology isn’t going away; it’s merely changing, so having a team that keeps up with that is ideal.
Go with your gut
Your intuition is a great detector. If something feels off, then chances are it is. Do not go with an IT professional that is pushy or tries to get you to use black-market copies of programs. If this occurs, your best bet is to run as fast as you can in the other direction.
Investing In Your Business
Some investments are worth the budget and effort. Tech support for small businesses is one of them. As changes occur, your tech support team will be able to make the changes and keep you updated on how they affect your business.
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