Establishing customer loyalty is the secret to building a business that scales. Customers have the power to grant your success or destroy it.
Integrating effective customer portals can be the answer to improving customer loyalty at your business. A good customer portal system makes it easy for you to communicate with your customers and build a lasting professional relationship.
Keen to keep customers on your side as you scale and grow your business? Here’s how customer portals can help!
What are customer portals?
In a world of digital business, customer portals are becoming increasingly important. A customer portal is a software system or interface that allows consumers to access their own information as it relates to your business.
Using an effective customer portal, consumers are able to track key metrics, such as support requests and company communications. They can also access self-service options that may help them to troubleshoot their own challenges.
A customer portal is designed to help customers access the information and services they need to have a positive experience with your business. A good customer portal allows you to provide your customers with support even when you’re not in the office.
How customer portals build loyalty
Beyond establishing effective systems for efficiency and cash flow, customer portals provide excellent opportunities for building brand loyalty. Here’s how!
Stronger relationships
Customer portal systems allow businesses to build much stronger relationships with consumers, communicating directly with customers without the need for an email or phone conversation. With customer portals, buyers can access support in real-time!
Many consumers favour customer portals because they make information easy to access. Customers can keep track of their communications with your business, including checking on the status of any pending support requests. This keeps customers in the loop and makes them more likely to trust your brand.
Real-time support
One of the great things about customer portals is that they allow consumers to access the help and information they need when they need it. Customers can use digital information and self-service options to resolve problems quickly and efficiently.
Being able to access efficiency support often wins favour with busy consumers. A good customer portal system means that consumers can help themselves, even if they need support from your business outside of office hours. This leads to high customer satisfaction.
Community capacity
In some cases, customer portals can be created to develop even stronger communication potential by integrating collaborative customer communities. These allow customers to speak with each other and help each other when problems occur.
Customer communities are of great benefit to businesses, often cutting down on administrative time and requirements. They can also promote customer loyalty by providing customers with opportunities to interact and problem solve as part of a team. Extra communications creates greater independence and better customer experiences.
Want to add a great customer portal system to your business’s digital presence? You’ve come to the right place! Contact Liferay today to find out how you can get started.
